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END 2 END BRANDED GLOBAL COMMERCE

In addition to the strength of our own branded online retail business in Expansys, Brandpath has created a strategic solution for world class and emerging brands who wish to sell their products and services directly and globally.

Leveraging our world class infrastructure, experience and reach – we are able to offer an agile, fast and efficient solution for brands that are looking to develop direct relationships with their customers.

Brandpath understand the power of a direct ecommerce solution for brands;

  • Consistency and quality of customer experience
  • Full compliance with brand guidelines
  • Efficiency of cost to acquire or serve
  • Platform for global launches
  • Development of direct customer base for relationship management and commercial optimisation

Brandpath can support an entire end-2-end International solution covering the vast majority of the world’s leading ecommerce markets. We manage the entire Customer Lifecycle on your behalf. This unique solution includes;

PROCUREMENT, SOURCING & SELECTION

PROCUREMENT, SOURCING & SELECTION

Product procurement, selection and ranging.

WEBSITE DESIGN

WEBSITE DESIGN

Full website design and build (in accordance with brand guidelines).

MARKETING SERVICES

MARKETING SERVICES

Full range of digital marketing services including SEO, PPC, Affiliate, Price Comparison and Blogger engagement in key markets.

MULTIPLE PAYMENT METHODS

MULTIPLE PAYMENT METHODS

Full transactional services including multiple payment methods, basket management, order processing and fraud screening.

LOGISTICAL SUPPLY CHAIN SOLUTIONS

LOGISTICAL SUPPLY CHAIN SOLUTIONS

Full Logistical and Supply Chain solution which offers a global shipping solution that integrates with/manages leading global couriers to ensure best value and service options.

REVERSE LOGISTICS

REVERSE LOGISTICS

Full reverse logistics capability through the Brandpath Service Centre TM (BSC) which offers screening, diagnostic, repair, refurb, RTM and other services.

CUSTOMER SERVICES

CUSTOMER SERVICES

Full suite of Customer Support services including inbound/outbound call/email/social media and campaign management capability in the majority of the world’s major languages.

GLOBAL ECOMMERCE SOLUTIONS

GLOBAL ECOMMERCE SOLUTIONS

The Brandpath global ecommerce solution is unique in that it has the ability to integrate, manage and optimise inventory services alongside the core ecommerce platform and Customer Experience.

Brandpath is the ONLY truly end-2-end provider of ecommerce services worldwide.

But it doesn’t stop there…

Brandpath offers a number of additional services that can supplement, or be utilised in addition to our end-2-end solution.

A SEAMLESS MARKETPLACE SOLUTION

Depending upon sector, major marketplaces such as Amazon, eBay, TMall, JD.com, Naver, Rue De Commerce, Rakuten and others have secured a share of between 10-50% of products sold online, with analysts predicting this share to grow.

Brandpath have developed a custom marketplace solution that integrates fully with our global end-2-end service to provide a seamless way for your brand to transact with customers on the major online marketplaces of the world. We can deliver the majority of the same benefits as our branded ecommerce solution through marketplaces which significantly extends the potential reach and scale of our Partner Brands products and services.

POWERFUL DIGITAL MARKETING SERVICES

Brandpath understands the value and importance of strong digital campaigns. Through our vast experience, we have developed a comprehensive choice of digital marketing solutions that can develop your brand awareness, attract new customers or develop the LTV (Lifetime Value) of existing customers.

Our specialists can design, execute and review campaigns across all major digital marketing channels including (but not limited to);

SEO (Search Engine Optimisation)

Ensuring your website is SEO optimised for all major search engines out of the box, and with a continual improvement program to optimise and evolve the solution based upon the frequent changes to the major search engine algorithms.

SEM (Search Engine Marketing) or PPC (Pay per click)

Brandpath operate both CPA (cost per acquisition) and CPC (cost per click) models and have developed a unique methodology that focuses upon the ‘trading profit’ ROI of campaigns.

CRM (Customer Relationship Marketing) campaigns.

Using our bespoke Campaign Manager TM solution, we can design, run, optimise and review in detail complex CRM campaigns for new or existing customers. Our experts know how to Attract, Retain and Develop the customer base in a brand aligned and compliant way.

AFFILIATE AND PRICE COMPARISON

Brandpath know which digital partners in these arenas globally provide best value, service and experience, and integrate with them easily to provide a seamless campaign where required.

BLOGGER OUTREACH

Increasingly important to millennials and ‘fast followers’  – Bloggers can be a valuable ally when trying to secure traffic or loyalty. Brandpath knows who the influencers are based upon your target customer demographics, and have well utilised processes in terms of how to use the channel wisely.

The Brandpath digital team work within brand guidelines, closely with your brand team and can deploy your campaigns successfully in multiple territories and languages worldwide.

DELIVERING BRAND LOYALTY: CUSTOMER SERVICE SOLUTIONS

Brandpath delivers brand loyalty in today’s customer empowered environment when, where and how your customers need it. Our solutions are built through deep experience and innovation . Our partnership with award winning Telus International underlines our continued commitment to providing a leading global customer experience solution.

Brandpath understands that the customer journey continues to evolve. Our fully integrated world class support services organization delivers scalable, intelligent, multi-channel and multi-lingual solutions for Brandpath partners.

Our suite of solutions includes

(but is not limited to):

INBOUND
SERVICES

INBOUND
SERVICES

Brandpath solution design considers the right solution for our partners and their customers. We offer level 1 and level 2 customer experience services, in a Multi-Lingual, Multi-Channel environment across strategic global locations. All of this is supported by our 24/7, 365 operation in up to 31 languages.

TEXT, VOICE
AND VIDEO SUPPORT

TEXT, VOICE
AND VIDEO SUPPORT

Integrated text, voice and video support completes our multi-channel support environment, taking Brandpath another step closer to the single customer view. Whether supporting our partners ecommerce platforms or offering an in-app on-demand video support solution, Brandpath capabilities are available to our partners.

SOCIAL MEDIA, SERVICE REVIEW
SITES & FORUM MANAGEMENT

SOCIAL MEDIA, SERVICE REVIEW
SITES & FORUM MANAGEMENT

Integrated text, voice and video support completes our multi-channel support environment, taking Brandpath another step closer to the single customer view. Whether supporting our partners ecommerce platforms or offering an in-app on-demand video support solution, Brandpath capabilities are available to our partners.

NEW PRODUCT LAUNCH AND PRE-RELEASE
MARKETING SUPPORT

NEW PRODUCT LAUNCH AND PRE-RELEASE
MARKETING SUPPORT

Brandpath supports product launch life-cycles. We engage with partner’s customer, matching product capabilities to their needs, delivering a clear marketing message, setting clear goals for the interaction, leverages promotions and builds the sales pipeline.

ORDER CAPTURE, IN-BASKET
AND PAYMENT SERVICES

ORDER CAPTURE, IN-BASKET
AND PAYMENT SERVICES

Brandpath fully integrated ecommerce platforms allow our customer experience teams to offer your customers opportunities, whether support raising an order, in-basket advice or add-ons, or payment services, we have the solution.

OUTBOUND TACTICAL UPGRADE
AND CROSS-SELL CAMPAIGNS

OUTBOUND TACTICAL UPGRADE
AND CROSS-SELL CAMPAIGNS

Brandpath brand advocates aim to maintain a positive relationship with our partner’s customers by offering promotional offers exclusive to them, specific to their customer journey and requirements. By reaching out our team support growth in profits whilst enhancing our partner’s customer experience; building brand loyalty. Our tactical campaign portfolio includes account collections, telesales and marketing, notification and alerts and pro-active customer experience services.

DELIVERY AND CARRIER
EXCEPTION MANAGEMENT

DELIVERY AND CARRIER
EXCEPTION MANAGEMENT

Tracking, re-booking deliveries and collections when your business relies on it is supported by a dedicated team. If you need to investigate a consignment, chase a proof of delivery to help with a customer enquiry, or provision for quotes, bookings and onward transportation management,Brandpath business services is available today.

TECHNICAL AND
DIAGNOSTIC SUPPORT

TECHNICAL AND
DIAGNOSTIC SUPPORT

Brandpath technical capabilities are built to service hardware and software life-cycles. These services range from over the phone diagnostic in a ‘talk me through it’ environment, to over the air or e-diagnostic. All delivered with Brandpath experienced warranty and asset management support services.

RETENTION AND REACTIVATION
SERVICES

RETENTION AND REACTIVATION
SERVICES

Intelligent data segmentation, targeted offers and experienced script writers all support our partner retention and reactivation programs. Brandpath engage with partners to identify and reverse order erosion across all customer touch-points.

SURVEY AND INTELLIGENCE
GATHERING

SURVEY AND INTELLIGENCE
GATHERING

Brandpath intelligence provides partners with the customer view. In addition it allows partners to explore the product, the process and their customers experience when engaging in the journey. Brandpath utilise recognised statistics such as Net Promoter Score as well as customer satisfaction scoring, data mining, pre and post evaluations and market research, all as part of a portfolio of tools. Each research strategy is different based on pre-defined partner objectives.

From planning, design, assembly and integration through to 24 x 7 supported hosting, we offer a comprehensive suite of solutions for all business needs.

Planning, Design
Digital Services

Multi-Channel
E-Commerce & E-Care

Internet Hosting
& Security

Value Added Services
& 24 x 7 Support

We have a track record in successfully delivering and marketing solutions, all of which empower some of the world’s leading brands online.

OPT-IN CREATION & MONETISATION

OPT-IN CREATION & MONETISATION

Gaining customer consent first for any database creation is a fast-track way to ensure a long term, relevant and profitable relationship with your customers.

CRM

CRM

Efficient CRM is critical to the success of your business. Campaign Manager offers both flexibility and usability to enable our clients to achieve profitable customer relationships.

LOYALTY
PROGRAMS

LOYALTY
PROGRAMS

Competing on price plans and tariffs alone is no longer the way to create a loyal and satisfied customer base. Let PJ Media show you effective ways to increase brand preference.

ACTIVATION
PROGRAMS

ACTIVATION
PROGRAMS

SIM activation remains one of the key challenges for many operators. PJ Media offers a fresh perspective on attracting the right people to your network, and keeping them.

OPERATOR
DAILY DEALS

OPERATOR
DAILY DEALS

With the explosion of mass daily deals sites and revenue potential from this proposition, it is no wonder network operators are also looking to ride the daily deals wave.

MOBILE PUSH
ADVERTISING

MOBILE PUSH
ADVERTISING

Create incremental revenue streams by utilizing your Operator data to push relevant, permission based advertising and promotions to your customers database.

MOBILE
COMMERCE

MOBILE
COMMERCE

With the proliferation of smartphone and tablets with improved web capabilities, it is no wonder that Mobile Commerce is the next natural payments evolution.

SMS
PROGRAMS

SMS
PROGRAMS

SMS Messaging remains one of the most effective, personal and real time communication channels that is guaranteed to be read by mobile users.

Interested in something similar?

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