05 Reverse Logistics

Customers occasionally change their mind and we ensure the returns process is quick, efficient, and cost effective.

Often, delivery to the customer is not always the end of the transaction. End customers need the ability to return products efficiently and without fuss or undue delay. Customers expect issues to be resolved efficiently and satisfactorily – customer experience is key!

We do this through our extensive and comprehensive reverse logistics services - via regional distribution centres providing returns processing, triage, diagnostic, data wipe, and refurbishment services.

The right combination of reverse logistics processes can ensure that the value of returned inventory is maximised and realised as quickly as possible.

Here’s a small sample of what we do:

  • Triage and QC
  • Repair and warranty management
  • Refurbishment services
  • End of lifecycle management
  • Recycling and disposal
  • Diagnostics and Data Wipe